Course notes Operations management

A lot of things we do, activities such as analyzing, does not add value. Inventory Is a big non-value added activity, If you have two Items (toasters) where one has been there for long and the other Is fairly new. As a customer you want the new one. As a manager for the store, the old one costs much because you have to store it. Exercise What is the input, what is the transformation and finally the turnout? Accountants the transformation Is they are doing audits, financial statements etc.The introduce Is raw data and the output is audited financial statements. Telecommunication companies the transformation Is transmission of data, the Input is data and the output is data as well. System example Restaurant Objectives make money essentially, fast food or exclusive? Elements tables, servers, waiters, wine experts, chefs etc. Input customers Transformation you feed the customers In an environment they find agreeable. create satisfied customers Feedback Are we making money? They also use Customer satisfaction services.Restaurant Political, Legal permits, alcoholic beverage permits, hourly wages, is tips Included? Economical Price of food, price of dollar. Social what eccentric of food people eat. technological systems to communicate with the kitchen, ordering or reservations through internet. Ecological recycling. Example Strategic, tactical and operational decisions. Strategic what type of cuisine? The limit, how many tables for which demand? Tactical decision what type of employees should I recruit? Operational decisions